What is BOBO VPN?
BOBO VPN is a high-speed, military-grade Virtual Private Network. It encrypts your internet connection, hiding your IP address and protecting your online identity from hackers, trackers, and your ISP.
Can I use my own server credentials?
Yes! This is our unique feature. You can either connect to our global network or enter your own server credentials to use our premium app interface for your personal server.
Do you keep logs of my activity?
No. We never keep logs of your activity. We do not monitor, record or store your browsing history, the websites you visit, your traffic or your DNS requests.
What information do you collect about me?
Only your full name and your email address, plus your plan dates. We use them only to keep accounts separate and to give you access. We do not ask you to verify your identity, and we do not check your name or email against any database or service. Your password is stored scrambled in our database, so even we cannot see it. Apart from the payment provider that processes your payment, we never share your data with anyone. Just use an email you can read, because your sign-in codes and receipts are sent there.
Do you store my credit card?
No. We never see or keep your card details. Card payments are handled entirely by Stripe, and Stripe lets you choose whether it saves your card for next time. If you choose not to, nothing is saved.
How do I get started?
Choose a plan on the Pricing page and pay securely by card with Stripe, or with crypto. You then finish creating your account on the next page, and your VPN access is ready straight away. You can extend your plan at any time.
What payment methods do you accept?
You can pay by card with Stripe, or with crypto. Your payment is handled by the payment provider, not by us.
Is my plan renewed automatically?
No. You pay once for the time you choose and nothing is charged again. If you buy more time later, it is added to the days you have left.
Can I get a refund?
Yes, you can ask for a refund within 14 days of your purchase. Please see our
Refund Policy for how it works.
How do I use a promo code?
Enter it on the Pricing page before you pay.
Which devices can I use BOBO VPN on?
BOBO VPN is built for phones, computers, TVs and routers: Android, iPhone and iPad, Windows, Mac, Android TV, Amazon Fire TV, Apple TV and routers. Apps are released one by one. Your dashboard shows what is available to download now.
How many devices can I connect?
It depends on your plan. The number of devices is shown on the Pricing page before you buy, and in your dashboard afterwards.
How do I remove a device?
Sign in to your dashboard and remove it there, or remove it from inside the app.
Can I use BOBO VPN on a TV?
Yes. TV devices are counted separately from phones and computers, and the number of TVs depends on your plan. TVs are covered by our fair usage policy.
Will it slow down my internet?
There is a small effect from encryption, but our servers are built for speed. Choose a nearby location for the best result.
Which server locations do you have?
United Kingdom, United States, France and Germany, with more countries being added.
Does it work in countries that restrict the internet?
We work hard to keep BOBO VPN working everywhere, but we cannot promise it will work on every network or in every country.
Can I use it for streaming and downloading?
Yes, within fair usage. Fair usage means normal personal use that does not affect other customers.
I forgot my password. What do I do?
Use "Forgot Password?" on the login page. We will email you a link to set a new one.
How do I change my name, email or password?
Sign in to your dashboard and open Edit Profile. Changing your email needs a confirmation code sent to the new address.
What happens when my plan expires?
The VPN switches off, but your account stays. We send you a few reminders by email, and you can add time whenever you want.
How do I contact support?
Use the Contact page or write to our support email. We reply within 2 working days.
Is it legal to use a VPN?
In most countries, yes. You are responsible for following the laws where you live.