We want you to be happy with BOBO VPN. If it is not right for you, you can ask for a refund within 14 days of your purchase. This page explains exactly how it works so there are no surprises.
The refund is the amount you paid, minus two things: the value of the days you have already used, and the payment processing fees that we cannot get back from the payment provider.
We are a small business and every payment costs us a fee even when the sale is refunded, so we ask that this part is shared fairly. The fee is shown to you in your refund confirmation.
Days used are counted from the day your plan started. Each day used is worth the plan price divided by the number of days in the plan.
Write to support@bobovpn.com from the email address of your account, or use the contact form. Tell us the plan and, if you like, why. We reply within 2 working days.
Card payments are refunded to the same card. Banks usually take 5 to 10 working days to show it.
Crypto payments are refunded in crypto to an address you give us. The network fee for sending it is also taken from the refund, and the amount is worked out in the currency you paid in, so the crypto value can differ slightly from the day you paid.
Promo codes: if you paid with a discount, the refund is calculated on what you actually paid.
After 14 days we do not usually refund, but if there is a technical problem we cannot solve, write to us and we will look at it fairly.
Please contact us before asking your bank for a chargeback. We nearly always solve things faster, and a chargeback costs us an extra fee. Accounts with a disputed payment are suspended until it is resolved.
This policy does not take away the rights you have under consumer law. When you start using the service straight away, you agree that the days used can be deducted from a refund, as described above.